Counter Sales : Glens Falls, NY and Rome, NY
JOB SUMMARY
The Counter Sales Person will provide the most efficient service and technical support to all current and potential customers while visiting our retail showroom. This position will aid in exceeding the company’s sales goals and customer service expectation, by expediting and coordinating the flow of work within the branch and between branches as needed.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Answer phone calls, Process customer orders as they are placed
Assist outside sale representatives with researching accounts, part numbers, pricing, product availability ect.
Pull customer orders, branch transfers and receiving new product.
Create Service orders for welders, torches and regulator repairs.
Process rentals for welders, torches and regulators.
Follow the process of receiving a customer complaint, diagnose the cause, determine the correction, make a recommendation.
Maintain the work area in a clean and orderly condition and follow prescribed safety
MINIMUM QUALIFICATION STANDARDS
High school diploma, Prior experience managing a Welding Counter preferred
Must have at the time of hire, and maintain throughout employment, a valid NYS drivers’ license free of major infractions. This position may require a Class B with HazMat license
KNOWLEDGE, SKILLS & ABILITIES
Ability to work independently with minimum direction
Ability to enable a cooperative work environment
Excellent organizational skills
Ability to communicate verbally and in writing
Ability to understand direction and follow standard operating procedures
Must process excellent customer skills
Knowledge of specified products and/or services offered
SUPERVISORY RESPONSIBILITIES
The Counter Sales does not have any supervisory responsibilities
EQUIPMENT, MACHINES AND SOFTWARE USED
Ability to operate a computer, printer, photocopier, telephone, fax machine, calculator.
Computer Software: Microsoft Outlook or Express, Word, Excel, and Term 43
Ability to wear safety glasses, safety shoes, gloves, hearing protection, and face shield
MENTAL AND VISUAL REQUIREMENTS
Moderate mental and visual attention required for performing manual work.
PHYSICAL ACTIVITIES AND REQUIREMENTS
While performing the duties of this position, the employee is regularly required to stand for extended periods of time, walk, talk, hear, climb, balance, stoop, kneel, crouch, crawl, reach, push, pull, lift, use fingers, grasp, feel, and perform repetitive motions
Ability to exert in excess of 100 pounds of force occasionally, and / or in excess of 50 pounds of force frequently, and / or in excess of 20 pounds of force constantly to move objects.
ENVIRONMENTAL CONDITIONS
Work is performed in a shop environment. The worker is exposed to temperature changes (inside and outside), noise, dust, orders, fumes, oils, vibration, hazardous materials, potential for physical injury, and proximity to moving mechanical parts and vehicles
EMPLOYER’S DISCLAIMER
- All employee are required to demonstrate the integrity and discretion necessary to safeguard confidential data handled or obtained in the normal performance of job duties
- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
- This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Furthermore, the company reserves the right to add to or revise an employee’s job duties at any time at its sole discretion.
- This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship